Last updated: October 2026
This Refund & Cancellation Policy explains how payments, cancellations, and refunds are handled for services provided by LeadFlow Automation (“we”, “our”, “us”).
By purchasing or subscribing to our services, you agree to the terms outlined below.
Overview
LeadFlow Automation provides automated lead‑capture, missed‑call handling, SMS follow‑up, CRM syncing, and workflow automation services for small service businesses.
Because our services involve configuration, setup work, and ongoing automation, refunds are limited and assessed on a case‑by‑case basis.
Service Payments
Payments for LeadFlow Automation may include:
- One‑time setup fees
- Monthly or annual subscription fees
- Optional add‑on services
All fees are displayed on our website or provided during onboarding.
Payments must be made using valid payment information. Failure to pay may result in suspension or termination of service.
Cancellations
You may cancel your subscription at any time.
When you cancel:
- Your subscription will remain active until the end of the current billing period
- You will not be charged again
- Access to automation workflows will end when the billing period expires
- No further SMS, CRM syncing, or workflow automation will occur after cancellation
To cancel, contact us at: information@leadflow-automation.com
Refunds
Refunds are not guaranteed and are assessed individually.
Refunds may be considered if:
- You experience a technical issue that prevents service delivery
- We are unable to complete your setup due to a fault on our side
- You cancel before any setup or configuration work has begun
Refunds will not be issued for:
- Change of mind after setup work has started
- Incorrect or incomplete information provided by the client
- Issues caused by third‑party platforms (Make.com, Twilio/ClickSend, HubSpot, Google Workspace, WhatsApp Business API)
- Failure to use or implement the service
- Missed leads caused by external platform outages
If a refund is approved, it will be processed to your original payment method.
Setup Fees
Setup fees cover:
- Workflow configuration
- CRM integration
- SMS routing setup
- Missed‑call automation setup
- Dashboard configuration
Setup fees are non‑refundable once work has begun.
Subscription Billing
Subscriptions renew automatically unless cancelled.
By subscribing, you agree to:
- Recurring billing
- Maintaining valid payment information
- Paying all applicable fees
You may cancel at any time to stop future billing.
Service Suspension
We may suspend or terminate service if:
- Payment fails
- Misuse or unlawful communication is detected
- You violate our Terms & Conditions
- Third‑party platforms restrict or block your account
Suspension does not entitle you to a refund.
Contact Us
For cancellations, refund requests, or billing questions, contact:
LeadFlow Automation Milton Keynes, United Kingdom Email: information@leadflow-automation.com