Last updated: October 2026
LeadFlow Automation (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled safely, securely, and in compliance with UK GDPR and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Who we are
LeadFlow Automation Milton Keynes, United Kingdom Website: https://leadflow-automation.com
Email: information@leadflow-automation.com
We provide automated lead‑capture and communication systems for small service businesses.
Information We Collect
Information you provide directly
We may collect personal information when you:
- Submit a contact form
- Request a demo
- Book a setup call
- Communicate with us by email or phone
This may include:
- Name
- Email address
- Phone number
- Business name
- Message content
- Contact preferences
Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral source
Client system data (for customers using our automation service)
To deliver the LeadFlow Automation service, we may process:
- Customer phone numbers
- Missed call data
- SMS replies
- CRM lead information
- Notification preferences
- Workflow configuration details
This data is processed solely to operate your automation workflows.
How We Use Your Information
We use your information to:
- Provide and maintain our automation services
- Respond to enquiries and support requests
- Configure workflows, notifications, and CRM integrations
- Improve website performance and user experience
- Send service updates or important notifications
- Comply with legal obligations
We do not sell or share your data with third‑party marketers.
Legal Basis for Processing
We process personal data under the following lawful bases:
- Legal obligation: When required by law
- Contract: To deliver the LeadFlow Automation service you have purchased
- Consent: When you submit forms or opt‑in to communication
- Legitimate interest: To improve our services and website
How We Store and Protect Your Data
We use industry‑standard security measures, including:
- Encrypted data transfer
- Secure cloud storage
- Access controls
- Regular system monitoring
Client automation data (calls, SMS, CRM entries) is stored securely within trusted third‑party platforms such as:
- Make.com
- ClickSend or Twilio
- HubSpot CRM
- Google Workspace
- WhatsApp Business API
We only access client data when necessary for setup, support, or maintenance.
Sharing Your Information
We may share your data with trusted service providers solely for delivering the LeadFlow Automation service, including:
- Make.com (workflow automation)
- ClickSend or Twilio (SMS delivery)
- HubSpot CRM
- Google Workspace
- WhatsApp Business API
These providers are GDPR‑compliant and process data on our behalf.
We do not share your data with any other third parties unless required by law.
Data Retention
We retain personal data only for as long as necessary:
- Website enquiries: up to 12 months
- Client automation data: retained while you are an active customer
- CRM and workflow data: retained according to your chosen platforms
- Legal or financial records: retained as required by UK law
You may request deletion at any time.
Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at:
information@leadflow-automation.com
Cookies
Our website may use cookies to:
- Improve performance
- Analyse traffic
- Remember preferences
You can disable cookies in your browser settings.
Third‑Party Links
Our website may contain links to external sites.
We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact:
LeadFlow Automation Milton Keynes, United Kingdom Email: information@leadflow-automation.com